What’s the Best Way to Handle Product Inquiries in WooCommerce?

When customers land on your product page, they often have questions:

Is this available in another size?
Does it come with a warranty?
How long will shipping take?

Now imagine if those answers were already right there, ready to be read—no waiting, no emails, no lost sales.

That’s the power of a solid WooCommerce FAQ system.

In this guide, we’ll explore the best way to manage product inquiries using the Product FAQs and Questions for WooCommerce plugin by Extendons. You’ll learn how it works, why it matters, and how to make it work for your store.

Table of Contents

1. Why Product Inquiries Matter in eCommerce

2. Introducing Product FAQs and Questions for WooCommerce by Extendons

3. Key Features of the Plugin

4. How to Set Up the Plugin

5. Best Practices for Managing Product FAQs

6. Real Benefits for Your WooCommerce Store

7. Frequently Asked Questions (FAQs)

8. Final Thoughts

Why Product Inquiries Matter in eCommerce

Online shoppers can’t touch or try the product—they rely on clear, fast, and trustworthy information. If they don’t find it, they leave.

Unanswered product questions can:

• Delay purchase decisions

• Overload your customer support

• Lower customer confidence

• Increase returns due to miscommunication

The solution? A dedicated FAQ section on each product page that directly addresses potential questions before they turn into support tickets.

Introducing Product FAQs and Questions for WooCommerce by Extendons

This plugin is designed to do more than just answer questions—it creates a bridge between your store and your customers. Built specifically for WooCommerce, Product FAQs and Questions by Extendons allows you to:

• Display FAQs under product pages

• Let customers ask questions directly

• Approve or disapprove customer-submitted questions

• Enable private questions

• Use Google reCaptcha to prevent spam

• Send email notifications when a question is answered

Whether it’s a common concern or a custom query, this plugin helps you keep everything organized—and your customers informed.

Key Features of the Plugin

Let’s break down what makes this plugin work so well for WooCommerce store owners.

Display FAQs on Your Product Page

No need to redirect your customers or create long help pages. FAQs appear right on the product page, right where the decision is being made. Customers can get answers instantly, helping them feel confident enough to click "Add to Cart."

Allow Customers to Ask Questions

Using the built-in “Ask a Question” form, customers can easily reach out about anything not already answered. This form shows up on the product page, which keeps the interaction smooth and contextual.

Common uses for this feature:

• Asking about sizing details

• Clarifying shipping timelines

• Inquiring about special offers or bulk pricing

Public or Private Questions Option

Some questions are better kept private. The plugin gives customers the choice to make their inquiry visible to others or keep it between them and the admin. This builds trust and supports a range of customer preferences.

Approve or Disapprove Questions

You have full control over what shows up on your site. Every question submitted can be reviewed, edited, approved, or declined by you. This keeps the content professional and useful.

Enable Likes/Dislikes on Answers

Customers can react to answers, helping future buyers know which responses were actually helpful. This adds a community-driven layer to your FAQ section.

Google reCaptcha Integration

Keep the spam out. The plugin supports reCaptcha, which means only genuine customers will be submitting inquiries.

Customer Email Notifications

Once a question is answered, the customer gets an email letting them know. They’re more likely to return to your store to read the answer—and possibly complete their purchase.

Customize Email Notifications

Want to keep your tone consistent or make it more on-brand? You can customize the email templates to better reflect your business voice.

How to Set Up the Plugin

Setting up faq WooCommerce is straightforward:

Step 1: Install the Plugin

Download and install the plugin from the Extendons website or the WooCommerce marketplace.

Step 2: Configure Basic Settings

Enable the FAQ tab on product pages and activate the “Ask a Question” form.

Step 3: Add Product FAQs

Go to the product edit screen and add FAQs directly or assign existing ones. You can organize them by categories if needed.

Step 4: Manage Customer Questions

Moderate incoming questions from your WooCommerce dashboard. Approve them for public display or respond privately.

Step 5: Enable reCaptcha and Email Notifications

Add your Google reCaptcha keys and customize the email templates as needed.

That’s it—your FAQ system is live.

Best Practices for Managing Product FAQs

To get the most value out of the WooCommerce FAQ plugin, here are some helpful tips:

1. Keep Answers Short and Clear

Avoid jargon. Write like you’re answering a friend who has never seen the product before.

2. Regularly Update FAQs

As new questions come in, add them to the list. You’ll reduce repeat questions and keep the content fresh.

3. Use Real Questions

Don’t make them up—pull them from actual customer inquiries or support emails.

4. Organize FAQs by Product

Don’t lump everything into one big FAQ page. Make it specific to each product for a more relevant experience.

5. Review Questions Before Publishing

Maintain a professional image by approving only accurate, respectful, and relevant questions.

Real Benefits for Your WooCommerce Store

When you manage product inquiries well, you’re not just answering questions—you’re:

• Improving customer confidence at the moment of purchase

• Reducing support tickets by addressing issues pre-sale

• Increasing conversions by clearing doubts instantly

• Saving time for your support team and your customers

The Product FAQs and Questions for WooCommerce plugin does more than just list information—it helps you sell smarter.

Frequently Asked Questions (FAQs)

Q1: Is this plugin compatible with all WooCommerce themes?
Yes, it’s built to integrate with most standard themes, but some customization might be required for highly customized ones.

Q2: Can I assign the same FAQ to multiple products?
Yes, you can reuse FAQs across different product pages, which is helpful for similar items.

Q3: What happens if a customer submits spam?
The plugin’s reCaptcha feature helps prevent spam submissions. You can also manually reject suspicious questions.

Q4: Will customers see each other's private questions?
No. Private questions and their answers are visible only to the admin and the customer who asked.

Q5: Can I style the FAQ section to match my site?
Yes, the plugin comes with styling options and supports basic CSS customization.

Final Thoughts

Handling product inquiries isn’t just about answering questions—it’s about improving the customer experience. The Product FAQs and Questions for WooCommerce plugin by Extendons gives you a practical, reliable way to do just that.

By adding a clear WooCommerce FAQ section to every product page, and enabling two-way communication, you build trust and clarity into the shopping process.

If you’re running a WooCommerce store, this is a small upgrade that can make a big difference.